RESPONSIBLE GAMBLING

Last updated: November 2024

PLEASE READ THIS POLICY CAREFULLY FOR YOUR OWN BENEFIT

While your enjoyment is of utmost importance, MEDIAL N.V (the “Company”, “we”, “us” and/or “our”) strongly encourage you to gamble responsibly at all times.

Gambling at www.casino.com (the “Casino” and/or “Website”) is intended to be a source of entertainment, enjoyment, and excitement for most of our users. However, we recognize that, for some, gambling can lead to negative consequences. At Casino, we are committed to understanding both the positive and potential harmful effects of gambling. We continually strive to provide the necessary tools and resources to minimize any adverse impacts and support those in need, ensuring a safer and more responsible gaming environment.

Furthermore, at Casino, we are dedicated to promoting responsible gambling while raising awareness about gambling addiction and its prevention. To support our users in making informed and responsible decisions, we provide comprehensive training to all our staff, equipping them with the skills and knowledge needed to identify and assist those who may be at risk of developing gambling-related issues.

Helpful hints for responsible gambling:

To ensure that gambling remains a fun and enjoyable activity, we recommend considering the following hints before you begin:

Set a deposit limit:
Before you start gambling, assess how much you can afford to spend according to your financial situation. Always play with amounts that are for fun and within your budget. Our system allows you to set daily, weekly, or monthly deposit limits through your account settings. These limits can be adjusted at any time. While increases or removals of limits take effect after a 24-hour period, decreases are applied immediately. All changes are automatically applied once you click “Apply” on the “Manage deposit limits” page. The default setting is no limit, but we encourage you to use this feature to stay in control of your spending. For more details on deposit limits and self-exclusion, refer to our Self-Exclusion section.

Wagering limits:
You can also set daily, weekly, or monthly wagering limits which control the total amount wagered over a given period. Like deposit limits, these can be managed within your account settings and follow the same rules regarding increases, decreases, and default settings. Use this tool to ensure your wagering aligns with your entertainment budget. All changes are made automatically once you click “Apply” on the “Manage wagering limits” page.

Self-exclusion:

If you need a break from online gambling, you can choose to self-exclude for a period that suits your needs. During the self-exclusion period, you will not be able to access the Website. This is a personal decision and serves as an effective tool if gambling begins to feel compulsive.

To request self-exclusion, please contact our support team at www.casino.com with your desired exclusion period. Our team will promptly confirm the request, explain the implications of self-exclusion, and provide any additional support you may need. Please note that self-exclusion cannot be reversed until the exclusion period ends. Creating new accounts during this time is prohibited and may result in a permanent ban. Your account will only be reopened if you contact us to request it after the self-exclusion period has expired.

Minor protection and underage access:

We strictly prohibit gambling by anyone under the age of 18. We conduct identity checks to verify the age of our users. If a minor is found using our platform, their account will be locked, and any funds forfeited. We encourage parents and guardians to take steps to prevent minors from accessing gambling sites by securing login details and using internet filtering tools such as Net Nanny or Cyber Patrol. For further guidance on internet safety, visit the Family Online Safety Institute at www.fosi.org.

Maintaining Control

While most of our users gamble responsibly, it can be challenging for others to stay in control. Therefore, we encourage you to bear in mind the following points:

  • Treat gambling as a form of entertainment, not a source of income.
  • Never gamble with money you can’t afford to lose or chase losses.
  • Monitor the time and money you spend gambling.
  • Use the deposit and wagering limit tools to help you manage your spending.
  • Take regular breaks between gaming sessions and use cooling-off periods.
  • Avoid gambling when feeling stressed, depressed, or under the influence of medications, drugs, or alcohol.

If you feel that you are losing control, contact us at www.casino.com. Our support team is available to help, free of charge, and provide assistance on responsible gambling.

Getting help:

If you suspect that gambling is becoming a problem, we recommend contacting professional support organizations for free and confidential assistance:

  • Visit BeGambleAware for more information on gambling addiction and to take a self-assessment.

  • For multilingual support and counseling, visit Gambling Therapy.